User Agreement

User Agreement

Introduction


This User Agreement sets out our service policies which are incorporated with our FAQ and Privacy Policy. When you access and use our site and app you agree to comply with all of the above (collectively "Our Services"). Please read the following to learn about our service practices and information gathering.

Who We Are

Damas Express is the number ONE online retail store in Maldives. Damas Express is powered by Damas Company Pvt. Ltd. Damas Company is one of the most reputed business names in Maldives, offering a wide array of products and services for households and businesses. Damas Company serves a broad base of customers across different industries, catering to their different needs and demands. We have an expanding base of consumers and corporate customers across the country ensuring availability and access to products and services that continue to enhance their businesses and personal lives. Damas Express is managed and operated by subsidiary company Skylink Private Limited, Male', Maldives.

Damas Express is designed for customers to shop with ease right from home. Damas Express strives to bring a wide range of quality products at the best price. It offers attractive daily deals and amazing discounts across wide array of life style products, household appliances and furniture. In addition, Damas Express offers pre-order for some popular items for sale before they are available in stores or before released to the market. We are committed to find the best items from the best sources and to deliver it to your doorstep. Customers have to place orders for these items in the same way as anything else on our website. The estimated dispatch date will be shown in the product details.

Damas Express accepts online card payments (Visa, MasterCard/Maestro and American Express Cards) via BML payment gateway. Damas Express ensures the security and safety of each online transaction and the delivery of goods. We want you to shop with confidence. We ensure that the products that are delivered to customers are exactly the same as specified. Damas Express aims to provide a first class online shopping experience to customers.

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Delivery Options

We, Damas logistics team, handles most of the deliveries and has an excellent track record. The delivery time is determined by various factors including the kind of product, delivery demands (peak time) and convenience of the location. However, we always try our best to deliver goods as soon as possible. 

Free small package Delivery 

  • We provide same day delivery service for small items within Male’ City and Hulhumale’.
  • Free delivery hours are from 9:00am to 5:00pm. The last order must be placed before 3pm to deliver on the same day. Any order received after 3pm will be processed on the following business day.
  • Free delivery service is not available on Fridays and government public holidays, so you can expect your orders to arrive on the next working day.
  • Damas Logistics will verify the delivery via a phone call to the specified phone number before the item is dispatched. If you are unable to attend, we highly recommend that you nominate someone who is available as a recipient.
  • Upon receiving the goods, please be sure to sign the Delivery Order Note in the presence of the delivery representative to indicate your delivery has been received. Examine your order upon delivery to ensure that there are no visible signs of damage, missing or incorrect pieces.
  • In the event that there are missing, damaged or incorrect packages, please contact us within 48 hours of your delivery.
  • All deliveries require a signature upon receipt. Whoever signs for the delivery at the address shall be presumed authorized to act as recipient for the item. Damas logistics shall not be responsible for any loss or damage to a product once the delivery has been confirmed with a confirmed third-party signature. Damas Express will only provide exchanges for damaged or manufacturer defected items. 

Free furniture delivery and assembling

  • We offer special delivery arrangements for furniture and mattresses (large and heavy items); please discuss with our customer service employee before placing order.
  • Our logistics team will confirm delivery details in order to schedule delivery and assembling of furniture. Damas logistisc will attempt to remain inside the scheduled delivery as best as possible, however, weather conditions and unexpected delays may occur. If we missed the agreed delivery window, it may be rescheduled for a new delivery.
  • We provide free carpenter assistance service for furniture assembling. However, please note that we may not be able to provide carpenter assistance in regard to items which requires wall mounting. Free assembly service is available on selected products; please refer to item descriptions and delivery information before placing the order.
  • Please ensure a clear pathway for safe and damage free delivery and assembling.
  • Please provide blankets or cardboard in order to protect your tiled floor, carpet, wood floors. Our Logistics will not be responsible for any damage to floors or carpets etc. 
  • Damas assembling team will inspect all of your furniture with you to verify that it has been placed in your possession in good condition. Damas Express will only provide exchanges for damaged or manufacturer defected items. 

Delivery options for locations outside of Male’ City

  • Customer has to nominate someone as recipient (Passenger, Boat Captain / Crew) with a contact number.
  • Damas Logistic will verify the delivery via phone call to the recipient's phone number before the item is dispatched. If you are unable to attend, we highly recommended that you nominate someone who is available as a recipient.
  • Free Delivery to any specified Jetties in Male City / Hulhumale / Thilafushi.
  • All deliveries require a signature upon receiving. Recipient who signed shall be presumed authorized to act as a customer for the item. Damas logistics shall not be responsible for any loss or damage to a product once the delivery has been confirmed with a confirmed third-party signature. Damas Express will only provide exchanges for damaged or manufacturer defected items.

Delivery Issues

  • In the case of any delays or problems with the delivery of your package, please contact our Customer Service at +960 301 4040.

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Track Orders

  • Any registered user of our online store has access to check order status; it allows customers to track the orders that have been made.

Payment Methods

  • BML Secure Payment Gateway
    • Global Secure Payment via Credit/Debit Card (We accept Visa, MasterCard/Maestro and American Express Cards).
  • ·  POS Payment via Card Machine (Credit/Debit Card)

    • Direct Payment (Visit store or arrange an appointment to make payment via POS terminals).
  • BML Secure Payment Gateway
    • Payment transfer made to Damas Official BML Account (in MRF).

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Pickup from Store

All the in-stock items ordered on Damas Express can be picked up at the Damas Express online store collection center / Damas retail outlets / Warehouse.

DAMAS EXPRESS OFFICE (online store collection center)

  • M. Marina Building (Ground Floor), 
  • Koli Umar Manik Goalhi, Male’ 20188
  • Tel: +960 301 4040
  • Hotline: +960 779 4040
  • Email: [email protected]

Here's how it works:

  • During checkout, choose Store Pickup and select Online Orders Collection Center.
  • We'll update status an estimated pickup date and time.
  • Place your order and wait to receive a call or SMS "Ready for pickup".
  • We'll hold your items at the store for 7 days. If you don't make it in by then, we'll cancel the order.

Bring the following documents for pickup in a store:

  • Shopping confirmation and Government-issued valid National Identity Card or copy of original Passport must be presented.
  • The Credit or Debit card used for the purchase.
  • Your order number.

Who can pick up your order?

  • You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must provide the pickup person's name, e-mail address and phone number. Your pickup person will need to show his/her ID and the order number at the store.
Warehouse / Damas Outlet Pick up 
  • Some items like furniture, mattresses and other major appliances (large and heavy items) may be available for pickup at one of our local warehouses / Damas Outlet.

Bring the following documents for pickup in a warehouse:

  • Document issued by Damas Expres office (Online Orders Collection Center) must be presented.
  • Government-issued valid National Identity Card or copy of original Passport.

A few more things to know

  • There's no charge for Store Pickup.
  • Allow us extra time to pick up large items like furniture, mattress and other appliances.
  • Allow us extra time for Free Furniture Assembly (for Male' City & Hulhumale') 

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PRE-ORDER POLICY

Damas Express offers unbelievable pre-order prices for some popular items for sale before they are available in-stock or before released to the market. We are committed to finding the best items from the best sources. Customers have to place orders for these items in the same way as anything else on our website. The estimated dispatch date will be shown in the product details. Once your order arrives, it will be delivered to the address you have provided.

Estimated Dispatch Date/Time:

  • Please be aware that the products published for pre-order sale may not be available in Damas physical stores or the product may not be released to the local market. Please refer to product description for estimated dispatched date and time. Please be advised that unexpected delays may occur as it depends on international shipping or customs clearance. However, we always try our best to provide the estimates more accurately and to deliver goods as soon as we receive the stock. 

Place Order:

  • Customers have to place orders for pre-ordered items in the same way as anything else on Damas Express.
  • The best way to place a pre-order is by not combining in-stock and pre-order items together. Please consider separate orders.

Cancellations and refunds:

  • If you want to cancel your order after it is submitted, please contact us immediately with your order number.
  • Pre-orders may only be cancelled during the first 48 hours following the confirmation. If we have already confirmed the items or provided the service, the order cannot be cancelled.
  • In the event that you have paid by credit or debit card, the fees charged by the credit card service provider fee for the use of this payment method may be deducted from the refund. All the refunds will be credit to your account if you have paid by card.
  • If you have received damaged, wrong or missing piece(s) from an order, Damas Express will proceed with the replacement, refund or repair, if applicable, at no cost as soon as possible. Please refer to our Return and Refund Policy.
  • You can contact us any time to know the status of your order or to ask any other question(s).
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Return, Replace and Refund Policy

We aim to give you a hassle-free way to return your products whenever possible as long as they are unused, in perfect condition, in original packaging with all parts, accessories and all paperwork. We will replace the goods or refund your payment, as appropriate.

  • We accept defective returns / fault in materials and workmanship. Any returned goods will not be accepted if item exhibits any obvious signs of use or is not in the condition in which it was delivered. 
  • If you received defective items, you can choose whether you want the goods to be returned, repaired, replaced or refunded. If the attempt at a repair or replacement is unsuccessful, you can then claim a refund or a price reduction, if you wish to keep the product.  Many products, such as electrical goods, are sold with a manufacturer's guarantee (or warranty), often for a year. Guarantees are a contract between you and the manufacturer stating the terms and conditions of the contract. Usually this will be to repair or replace a faulty item. 

Note: If the goods received are incorrect or significantly different from the product description, please return them without removing the cellophane wrapper. 

  • A: Return and get a full refund.
  • B: Replace or exchange with another item of the same product range. 

Please make sure you retain all original packaging, including outer packaging, if returning the goods. If the product received is damaged, please inform the delivery personnel immediately. 

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Privacy Policy

We, Damas Express, are committed to protecting the privacy and security of our customers and site visitors, including you. Because we value the trust you place in us, we insist upon the highest standards for secure transactions and customer information privacy. 

Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website, you agree to be bound by the terms and conditions of this Privacy Policy. By mere use of the Website, you expressly consent to our use and disclosure of your personal information in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms of Use.

Collection of Personal Information and other Information

When you use our Website we collect and store your information which is provided by you from time to time. Our primary goal in doing so is to provide you a safe, efficient, smooth and customized experience. This allows us to provide services and features that most likely meet your needs, and to customize our Website in order to make your experience safer and easier. More importantly, while doing so, we collect personal information from you that we consider necessary for achieving this purpose.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you opt to use certain features or use our services, certain information you provide shall be retained by us. Where possible, we indicate which fields are required and which fields are optional. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We may automatically track certain information about you based upon your behavior on our Website. We use this information to do internal research on our users' demographics, interests, and behavior to understand better and to protect and serve our users. This information is compiled and analyzed on an aggregated basis. This information may include the URL that you just came from (whether this URL is on our Website or not), the URL you go to next (whether this URL is on our Website or not), your computer browser information, and your IP address.

Non- personally identifiable information

This site also collects non-personally identifiable information. For example, as you browse this Website we may collect information about your visit, but not about you personally. Via Web server logs, for example, we may monitor statistics such as the number of people that visit our site, which page(s) are visited on our site, from which domain our visitors come (e.g., google.com, yahoo.com etc.), and which browsers people use to visit our site (e.g., Safari, Google Chrome, Internet Explorer, Firefox etc.). Our Web site uses an outsourcing program to assist us in analyzing this data to better tailor our Website.

Cookies

A "cookie" is a small piece of information stored by a web server on a web browser so it can be later read back from that browser. Cookies are useful for enabling the browser to remember information specific to a given user. We place both permanent and temporary cookies in your computer's hard drive that assist us in providing our services. The cookies do not contain any of your personally identifiable information. We offer certain features that are only available through the use of a "cookie".

We use data collection devices such as "cookies" on certain pages of the Website to help analyze our web page flow, measure promotional effectiveness, and promote trust and safety. We also use cookies to allow you to enter your password less frequently during a session. Cookies can also help us provide information that is targeted to your interests. Most cookies are "session cookies," meaning that they are automatically deleted from your hard drive at the end of a session. You are always free to decline our cookies if your browser permits, although in that case you may not be able to use certain features on the Website and you may be required to re-enter your password more frequently during a session. Additionally, you may encounter "cookies" or other similar devices on certain pages of the Website that are placed by third parties. We do not control the use of cookies by third parties.

If you choose to buy on the Website, we collect information about your buying behavior.

If you transact with us, we collect some additional information, such as a billing and shipping address and payment methods used to order.

If you choose to post messages on our live chat or leave feedback, we will collect that information you provide to us. We retain this information as necessary to resolve disputes, provide customer support and troubleshoot problems.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (name, email address, phone number, home / office Address etc.) from you when you set up an account with us. While you can browse some sections of our Website without being a registered member, certain activities (such as placing an order) do require registration. We do use your contact information to send you offers based on your previous orders and your interests.

Use of Demographic / Profile Data / Your Information

We use personal information to provide the services you request. To the extent we use your personal information to market to you, we will provide you the ability to opt-out of such uses. We use your personal information to resolve disputes; troubleshoot problems; help promote a safe service; collect money; measure consumer interest in our products and services, inform you about online and offline offers, products, services, and updates; customize your experience; detect and protect us against error, fraud and other criminal activity; enforce our terms and conditions; and as otherwise described to you at the time of collection.

In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users' activity on our Website.

We identify and use your IP address to help diagnose problems with our server, and to administer our Website. Your IP address is also used to help identify you and to gather broad demographic information.

We will occasionally ask you to complete optional online surveys. These surveys may ask you for contact information and demographic information (location, age, sex, and internet device or income level). We use this data to tailor your experience at our Website, providing you with content that we think you might be interested in and to display content according to your preferences.

Sharing of personal information

We may share personal information with our other corporate entities and affiliates to help detect and prevent identity theft, fraud and other potentially illegal acts; correlate related or multiple accounts to prevent abuse of our services; and to facilitate joint or co-branded services that you request where such services are provided by more than one corporate entity. Those entities and affiliates may not market to you as a result of such sharing unless you explicitly opt-in.

We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process. We may disclose personal information to law enforcement offices, third party rights owners, or others in the good faith belief that such disclosure is reasonably necessary to: enforce our Terms or Privacy Policy; respond to claims that an advertisement, posting or other content violates the rights of a third party; or protect the rights, property or personal safety of our users or the general public.

We and our affiliates will share / sell some or all of your personal information with another business entity should we (or our assets) plan to merge with, or be acquired by that business entity, or re-organization, amalgamation, restructuring of business. Should such a transaction occur that other business entity (or the new combined entity) will be required to follow this privacy policy with respect to your personal information.

Links to Other Sites

Our Website links to other websites that may collect personally identifiable information about you. We will not be  responsible for the privacy practices or the content of those linked websites.

Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.

Secure Socket Layer (SSL)

In the event we request or transmit sensitive information, such as personal details, login info, credit card information, we use industry standard, secure socket layer ("SSL") encryption. Once we receive personally-identifiable information, SSL take steps to protect security on our systems. SSL is an additional layer of security to protect visitors coming to website. You will enjoy the highest security levels in this website. Socket Secure Layer Certificate is the highest industry standard to protect customer transactions.

Choice/Opt-Out (Unsolicited product or service information)

We provide all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us, and from us in general, after setting up an account with us. We may also use and disclose information in aggregate (so that no individual customers are identified) for marketing programs, advertisers, and partners.

Credit / Debit Card Information

Your Credit / Debit card payments are processed by BML Secure Payment Gateway. We do not collect or store any information regarding your Credit / Debit card.

Eligibility

The Damas Express Services are not available to minors under the age of eighteen (18). Any underage use will suspended or removed from the system by the Administrator of Damas Express for any reason whatsoever. You shall not have more than one active Account on the Website.

User Account

You are responsible for maintaining the confidentiality of your account and password. You agree to be responsible for all activities that occur under your account. We cannot be held responsible for any loss or damage which may arise as a result of failure by you to protect your account information. Please do not share your username and password with anyone and keep your account details confidential at all times.

Pricing, Delivery and Warranty

Our default pricing is in Maldivian Rufiyaa (MVR) and you will be billed in this currency. Shipping & delivery costs will be calculated based on what you are purchasing and where delivery is to be made. These costs will be displayed at the time of checkout. Our services are targeted to customers residing in Maldives. We do not ship products to other countries. If a product is sold with warranty, its terms will be clearly stated in the product description.

Product Availability

It is possible that products listed on this website may not be in stock at the time you place order. If an item you ordered is out of stock, we will contact you at the email or phone number provided during registration. If we cannot contact you, or if we do not receive a response to our e-mail, we will continue to process the remaining items in your order. You will not be charged for items not shipped to you.

Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this privacy policy.

If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

You are requested to regularly visit the home page www.damasexpress.com to view the most updated Privacy Statement and Terms of Use.

This Privacy Statement is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

Questions

If you have requests concerning your personal information or any questions regarding this Privacy statement, please contact us at [email protected]

By completing the registration and clicking 'I agree' button you are indicating your consent to be bound to this agreement.

Great Value

We are striving to bring wide range of quality products at the best price.

Free Delivery

Buy now and we deliver your purchases to you for FREE!*

Shop with Confidence

We are committed to protecting the privacy and security of our customers and visitors.

Multiple Payment Options

You can pay via Credit/Debit card and Bank Transfer.