Do you ship internationally?

As of now, Damas Express doesn't ship items outside of the Maldives.

Do you deliver to destinations other than Male’ City?

You can contact us via phone or mail to arrange delivery outside Male’ (delivery charges may apply).

How do I track / trace my order?

Once your order is placed you will get an email / an SMS to confirm your order. Once order is confirmed you can track / trace your order status by visiting My Account and clicking on "My Order".

I have an incorrect item in my order, what do I do?

We want to sort out any issues with incorrect items straightaway. Please contact our Customer Care team with the order number and the incorrect item's name and number. We will resolve the issue for you as quickly as we can.

Can you deliver my product faster than mentioned on the product page?

The shipping and delivery time for a product is determined by various factors including the type of product, location from where product is procured and logistic network availability of the location. However, we always try our best to deliver goods as soon as possible.

I just placed an order online, when will I get my order?

The delivery timelines vary from one product to the other. The shipping and delivery information are mentioned on the product specification page. 

Can you ship my order to a different address?

Yes, In case you want to change / deliver to new or different address to receiving your order, add multiple address to your shipping info. Go to My Account > My Shipping Address. Always set your delivery Address as default, where you want to receive your order. 

There is a limited time after you submit your order when it may be possible to change your delivery address, but once the order is confirmed, it cannot be changed.

Please contact us for more information between 9 am and 5pm on +960 779 4040 and we will do our best to guide you.

I'm missing an item from my order, what do i do?

• We may have sent your items in separate parcels so please check your emails to see if any of your items will be arriving separately.
  
• If your order has been sent in different parcels then each delivery note will tell you the items you can expect to find inside. Please check the delivery notes from each part of your order to make sure you're not missing anything.
  
• If an item is missing, please contact our Customer Care team with the order number and the missing item's name and number. We will resolve the issue for you as quickly as we can.
  

My order has been returned to Origin (RTO). What does that mean?

Deliveries are reflected as RTO (returned to origin) under the following circumstances:

• Delivery was attempted more than once but it could not be delivered due to either wrong address or no one being present at the given address
• The address could not be found because either it was incomplete
• You or someone at your delivery address refused to accept the order

Under these circumstances, our customer support team would try to contact you on your registered phone number. If there is no response on that number or it is not reachable, then the package is returned to origin (RTO).

In case you want us to ship the order again or discuss this order, please contact our customer service or write to us on [email protected]

How long will it take to deliver my item?

This can vary based on the type of product, as well as where the item is being delivered from or to, Delivery Service within Male City will normally be quicker than deliveries in Hulhumale’ depending on the size of the package.

How do i change my address or add a new one?

Log into your account and click through to My Account>My Shipping Address>Add Shipping Address. There you can choose to 'edit' an existing address or select 'add an address'. You can add multiple addresses to deliver goods, please make sure you set your default address. We give first priority to your default address set by you. (address with a contact person information is significant)

Do I need to submit any document for products to be delivered to my address?

Generally, there is no need to submit any document for delivery of your products, your first purchase our delivery team may validate you with ID card copy. And if your purchased product are delivering to elsewhere / or handover to someone else, then we would require a copy of ID card copy duly signed by you. For more information, please discuss with our Customer Support Team.

My orders shows delivered but I have not received the order. What should I do?

All orders delivered by us have a proof of delivery with signatures of the person who accepted the order. In case you haven't received the order, please check if someone else accepted the order on your behalf - check with family members, neighbors, security, the mail room, reception, and anyone else who may have accepted the order.

What should I do when the order I received is incomplete and some parts/ contents are missing? Also there is no assembly/ product manual inside the product.

Please call us on +960 779 4040 or write to us with your order number and other details on [email protected]. On request, we will send the manual/assembly instruction to you through email.

My order hasn't arrived, could you tell me where it is?

The delivery timelines vary from one product to the other. Your estimated delivery is in your Order Confirmation email – please allow until this date for your order to arrive.

Can I buy the item online and pick up the item in the store?

Yes, you can choose to pick up most items at Damas Express Online Orders Collection Center, or from Damas retail Outlets / Warehouse, please refer item shipping / Delivery information before purchase.

Damas Furniture
Sentalam (Ground Floor), 
Abadhah Ufaa Magu, Male’ 20037
Tel: +960 331 3838
Email: [email protected] 

Here's how it works:

• During checkout, choose Store Pickup and select Online Orders Collection Center.
• We'll update status on estimated pickup time and date.
• Place your order and wait to receive a call or SMS "Ready for pickup" .
• Bring your NID Card/Passport, payment information, and order number to the store and pick up your items.
• We'll hold your items at the store for 7 days. If you don't make it in by then, we'll cancel the order.
  

Bring to the store:

•   Government-issued valid ID card/Passport original
•   The credit/Debit card used for the purchase (if a credit card was used).
•   Your order number.
  

Who can pick up your order
You can pick up your order yourself or choose someone else to pick it up. To have your order picked up by someone else, you must to provide the pickup person's name, e-mail address and phone number. Your pickup person will need to show his/her ID and the order number at the store.

Warehouse Pickup
Some items like Furniture, TVs, refrigerators and other major appliances may be available for pickup at one of our local warehouses.

Bring the following documents you'd bring for pickup in a warehouse pickup:

•  Document issued by DAMAS EXPRESS OFFICE (Online Orders Collection Center)
•  Government-issued NID/Passport.
•  The credit/Debit card used for the purchase (if a credit card was used).
•  Your order number.
  

A few more things to know:

•   There's no charge for Store Pickup.
•   Allow us extra time to pick up large items like Furniture, TVs and appliances.
•   Allow us extra time for Free Furniture Assembly (for Male' City including Hulhumale) 
  

How do I know when my in-store order is ready to be collected?

DamasExpress Team Member will update my account order status or call you on your nominated phone number when your order is ready to be collected in store. If you have provided your mobile phone number in your order details, you’ll receive an SMS notification, letting you know you’re order is ready for collection.

What if I can’t pick up my order in store order, or I forget to collect it?

We will endeavour to hold the item/s for 7days. Damas Express Team Member will contact you to remind you to collect your item/s.  However if our Team Member is unable to contact you after 14 days, we cannot guarantee that your items will be available for pick up.

Can I choose a specific delivery time to make sure I’m home when my order arrives?

Damas Express only deliver between 9am and 5pm. Due to the majority of deliveries being made during a set run, specific delivery times cannot be chosen.However after you choose the delivery option in the checkout process and enter your address you can add special delivery instructions to your order. We can arrange a new delivery date that suits you.

My delivery hasn’t arrived. What should I do?

If your delivery has not arrived during the expected delivery time you can check the deliver status by logging in to 'My Account > My Order'.

If you’re still having difficulty locating your item call our Customer Service Team and they can follow up on the status of your order.

What is the meaning of shipping and delivery?

Shipping is when your order is shipped from abroad  or  from warehouse to Damas Express phisical Store. Delivery means the package is from Damas Express Store to your home (final destination).